Very knowledgeable, high quality and consultative
Four items discussed at the initial “sales” meeting ended up being ignored, but were variously resolved by actually being done, down to me finding someone else to do it. They did a good job of protecting the rest of the bathroom from damage but really trashed my balcony (and my downstairs neighbor’s balcony) with their wet-saw activity. The worst and continuing problem is that they either short-ordered or accepted a short order of the marble tile. They ran out of tile, unable to finish three areas. Once new tile came in, it did not match the original order. Two more attempts were made to fix this, neither succeeding. I was finally told that it would match when the installation dried in one month. Not so, I have asked that they fix the problem or refund a substantial portion of my money – that necessary to find someone who might know how to fix the 2-tone look. They acknowledged receipt of my request and pictures, but I have not heard from them since. Definitely not a company you want to use unless you know enough to supervise them yourself. Elapsed time – 3 months so far.
Timeliness and professionalism
I love the high level of responsiveness and customer service that Scott brings to every interaction. The work was beautiful, provided on-time, and very high quality. I highly recommend Floor Coverings International to anyone who is looking to have their wood floors refinished.
Excellent work, great installers.
The flooring is lovely and for a good price.
They were very helpful and informative about replacing our floor! Recommend highly.
Responded quickly to our situation-did a nice job on the install
Above and beyond customer service combined with a fabulous installation and product quality.
From start to finish your company did a wonderful job. I am well sastisfied with myh new kitchen floor.